Shipping & Returns Policy
Effective date: January 8, 2026
Orders are typically processed within 24 to 72 hours. Once an order is placed and confirmed, it cannot be cancelled except as required by applicable law. Please allow 3-5 business days (excluding holidays) after the order has shipped for you to receive it.
We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.
At PetLab Co. (dba "PetLabCo."), we offer a 30-day return policy to our customers. You have 30 days from the date you receive your order to request a return. If more than 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be sealed, unopened and you are required to request return in line with our RMA Procedure below within the 30-day window indicated above.
Please see our CAD Terms & Conditions of Sales for more information on Shipping & Returns.
Return Material Authorization (RMA) Procedure
All returns shall be handled in accordance with PetLabCo.'s RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number. Any unauthorized return received by PetLabCo. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty (30) days of issuance of the RMA number, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.
You may cancel an RMA prior to your shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return, and you shall receive a refund in the form of credit to your credit card or debit card used for the said transaction within thirty (30) days from completion of the return process. If you need to initiate a return, please do so here: https://thepetlabco.ca/help-center
OUR SHIPPING GUARANTEE FOR ALL PETLABCO. PRODUCTS
If you have indicated that your order is a gift for someone, we will endeavour to get it delivered to you ASAP as we process them in our systems within 24 hours of receiving the order from you!
However, we have found that some delivery times can take slightly longer than expected! If your package is arriving late, please be patient! It will be worth the wait.
